Terms & Conditions

- Denim campaign with Go Beyond charity T&Cs: Applies to online sales of Denims included in the event only and signalled with a green top strip.

-25OFFCJ applies to full-priced coats & jackets only. Offer is valid until 16/11/2024 at 23:59GMT. Offer cannot be combined with any other offers.

CHRISTMAS RETURNS POLICY

All items purchased on or after 28th October 2024 may be refunded or exchanged until the 12th Jan 2025.

Please note that pierced jewellery and face masks are non-returnable.

PLACING AN ONLINE ORDER

Please take a moment to read our terms and conditions before placing an order.

By placing an order through our website you will be deemed to have read, understood and agreed to these terms and conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - by emailing cs@apricotonline.co.uk

AGREEMENT

These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what apricotonline.co.uk/apricotonline.com (Stonemanor Limited) and you are expected to do. You confirm that, in agreeing to accept these conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.

REPRESENTATION AND COLOUR

We go to great lengths to accurately present our collections, however from time to time due to individual users’ monitors, resolutions and settings, items may appear differently. We are unable, as such, to accept any liability for colour misrepresentation and strongly advise customers to contact us directly first before making a purchase if you have concerns.

PRICES

All prices shown on our site are inclusive of VAT for the UK. For shipping destinations outside of the UK, we have partnered with FLOW who will provide the detailed breakdown and information for the respective country at checkout. Delivery charges are also applied at the point of checkout depending on the desired delivery method and destination country.

PAYMENT & SECURITY

All online orders require full payment at the time of being placed. This can be done using our automated checkout. Our secure payment partners in the UK are Barclaycard Smartpay, Clearpay and PayPal and FLOW for all International orders. FLOW provides local payment methods relevant to the country you’d like the order to be shipped to. All our payment providers take full responsibility for capturing and storing your payment information on their secure servers. We accept the following payment cards in the UK:

For your extra protection 3D Secure is used by Visa (VbV), and SecureCode by MasterCard. VbV and SecureCode require a personal password for extra security which you can create if this is your first time making an online purchase. More details can be found at www.visa.co.uk or www.mastercard.co.uk. We are sorry to advise we are unable to accept payments via Solo, Diners Club or JCB. We are also unable to accept concession store cards or gift vouchers these include New Look, Outfit and Beales, etc. However, our website is able to process gift cards issued by Apricot standalone stores.

CONFIRMATION

Once your website order has been received we will email you an order confirmation outlining the item you have chosen to purchase. We kindly ask you to take a moment to ensure that your order is correct. If you find an error please email us immediately at cs@apricotonline.co.uk

DELIVERY TIMES

Estimated delivery times are provided in our delivery section. Please be aware whilst we do our best to honour the lead times quoted they are only estimates and are not contractual..

DELIVERY

All website orders will be delivered to the address you provide at the time you place your order online. If your delivery details change prior to dispatch please email us at cs@apricotonline.co.ukPlease note once an order has been dispatched we cannot change the delivery address.
There may be additional charges for you to pay when your order arrives in Europe after BREXIT. All orders are shipped from the UK, so some international orders may have to pay additional duties and taxes.
The purchaser is responsible for paying these and these are normally calculated for you within your shopping experience on our site.
We have partnered with FLOW which provides a seamless shopping experience for all International orders.

DELIVERY TO A DIFFERENT ADDRESS

We are pleased to arrange delivery of your order to an address that is different from your credit or debit card billing address but, if you have not purchased from us before, we may contact you before we process your order to verify that your credit or debit card is not being used fraudulently.

MULTIPLE DELIVERIES

Where possible we will always group your order and ship it together, however, this may not always be possible and as such we reserve the right to dispatch items separately.

DELIVERY NOTIFICATION

When your order is ready to ship we will advise you by email. Please ensure someone is available to receive your order at the nominated address. Failed deliveries will be returned to a local depot and our delivery agents will leave a calling card. If you have received a calling card please follow the instructions on it from our delivery agents.

FAILED DELIVERIES

Sometimes due to unforeseen circumstances, orders are returned to us. In these instances, we reserve the right to charge a re-delivery fee.

INCORRECT OR DAMAGED ITEMS

In the unlikely event that your order is incorrect please notify our customer service team within 48 hours of receipt by email to cs@apricotonline.co.uk or by raising a customer service ticket within your online account, by clicking here.

CONCESSION PURCHASES

If you have purchased an item from one of our concessions and believe it to be faulty please contact the store where the item was purchased directly. If you are unsure of the concession's location or their contact details, you can find this on your purchase receipt or your credit card statement.

RETURNING AN ITEM

You can cancel your order by sending an email to cs@apricotonline.co.uk or by raising a customer service ticket within your online account - click here. Please ensure you include details of your name, address, order number, and any relevant information on the item(s) you wish to return.

All returns should be received and signed for by us within 28 days of the original delivery date.

Please note that gift vouchers are non-refundable.

Return Address - UK:
Apricot
Stonemanor Warehouse
Unit 4 Juno Place
Stretton Business Park
Biggleswade
SG18 8XP
United Kingdom

Return Address - US & Canada:
Apricot Inc
C/O Freeport Forwarding
11320 State Route 9
Champlain
NY
12919
United States

Return Address - Germany:
Apricot Collections Ltd.
C/O Freeport Forwarding
APRICOTONLINE-RETOURE
Mettendorfer Weg 19
91171 Greding
Germany

REFUNDS

Upon receipt of your return, all items will be inspected and a full refund excluding postage will be processed. Refunds may take up to 14 days to be completed. We are unable to accept any liability resulting from card issuers’ terms of use or 3rd party payment providers.

Refunds may also be subject to the following deductions -

• Damage in transit
• Lost in transit.
• Goods returned beyond a reasonable period of time.
• Not returned in original condition.

COMPLAINTS PROCEDURE

If you have any queries or issues in relation to any purchases made from Apricotonline.co.uk or Apricotonline.com, please contact cs@apricotonline.co.uk If you have any complaints in relation to any purchases made from Apricotonline.co.uk or Apricotonline.com, please contact complaints@apricotonline.co.uk. If after following our internal complaints procedure you still feel that we have not satisfactorily resolved your complaint, then you can access the EU's Online Dispute Resolution platform by following this link.

EVENTS BEYOND OUR CONTROL

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control.

YOUR RIGHT TO CANCEL

You can cancel your order by emailing us on cs@apricotonline.co.uk. If you wish to add more items to your order, the quickest and simplest way to do this is to place a separate order for these additional items. If you would like to change the details of the delivery address specified when placing the order, please contact our customer services team as soon as possible, you can do this either by emailing us on cs@apricotonline.co.uk. We will aim to address this as quickly as possible. If your order has already been dispatched or delivered to you, you will need to follow our online returns policy in the event of receiving any unwanted or unsuitable items.

OUR RIGHT TO CANCEL YOUR ORDER

Sometimes we are unable to complete customer orders. If we need to cancel your order we will contact you by email. No contract will exist between you and Apricotonline.co.uk until we confirm your order via email, and have dispatched your order/items to you.

INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of our website shall remain at all times the sole property of Stonemanor Limited T/A Apricot.

RIGHT OF USE

You acknowledge and agree that the material and content contained within the website are made available for your use only. Any other use of the material and content of our website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish any materials or content from our website.

DATA PROTECTION AND PRIVACY

When you create an account and make a purchase from our website, you are subscribed by default to our newsletters, which will be sent to you by email. You can choose to opt-out at any time by unsubscribing or deselecting the general subscriptions box. We collect certain personal information from you (for example your name, email address, payment address). All such information is held on secure servers. Apricotonline.co.uk complies fully with all applicable data protection and consumer legislation, and we'll treat all your personal information as fully confidential. View our Privacy and Security Policy.

GUEST CHECKOUT

If you do not wish to create a full account we also provide a guest checkout facility. For the purpose of completing your order, we will still need to collect certain personal information from you (for example your name, email address, payment and delivery address). Guest information provided will only be used for the purpose of completing your order, legal and GDPR compliance.

LIMITATION OF LIABILITY

To the best of our ability, we make reasonable endeavours to verify the accuracy of any information we place on our website, we make no warranties, whether express or implied in relation to its accuracy. Our website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether expressed or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from a course of dealing or usage or trade.

We make no guarantees that our website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of our website. We will not be responsible or liable to you for any loss of content or material downloaded or transmitted through our website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to our products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

• any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
• any loss of goodwill or reputation; or
• any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

APPLICABLE LAW

We control and operate our website from our offices within England and as such our terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. The websites Apricotonline.co.uk and Apricotonline.com are operated and owned by Stonemanor Ltd.

All communication can be addressed to us at:

Stonemanor Limited
44 Moorfields
London
EC2Y 9AL

APRIT GmbH
Mahdentalstrasse 112
71065 Sindelfingen
Deutschland

Apricot Collections Ltd
t/a Apricot
Avonlea
Demesnet
Lucan
County Dublin

CONSUMER CONTRACTS REGULATIONS

From 13 June 2014, the Consumer Contracts Regulations - which implements the European Consumer Rights Directive became UK law - this new law applies to all purchases made at a distance, online or over the phone. Apricot is proud to confirm that we fully abide by and uphold the principles of the Consumer Contracts Regulations and will from time to time update our conditions in line with any changes that may take place to this governance. More information is available here: Which Consumer Rights.

THIRD PARTY RIGHTS

A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

AFFILIATE SCHEMES & CODES

From time to time we may offer promotions or codes through our affiliate network. These promotions can only be redeemed online at apricotonline.co.uk and cannot be redeemed in-store or through our concessions. We reserve the right to change, update or terminate these promotions without notice.

Conditions - means these terms and conditions.
Product - means any item displayed for sale on our website.
Product Description - means the description on a product page where detailed information and individual specifications or special conditions are defined.
Users - means the users or users of this website collectively.
Personal Information - means the details provided by you on registration.
We/us - means Stonemanor Limited trading as Apricot, Apricotonline.co.uk or Apricot Clothing.
Website - means the website located at Apricotonline.co.uk, apricotonline.com or any subsequent URL which may replace it.
Online - means our website.
Cookies - means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer in an anonymised manner.
United Kingdom - means England, Wales, Scotland, Northern Ireland and the Channel Islands.
You - means a user of the website.
Content - means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored.
US - Customer service team.
Original condition - Refers to item(s) being unworn, unwashed, with all retail and care label attached and in a resalable condition

Social Media Giveaway Terms & Conditions

NO PURCHASE IS NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT WILL NOT IMPROVE YOUR CHANCE OF WINNING. For the purposes of these Terms and Conditions, "the Company" refers to Apricot Clothing whose Instagram handle is @apricot_clothing. The ‘Prize’ refers to the item mentioned in the caption of the post. By entering the Giveaway, you agree to be bound by these Terms and Conditions. All entries must be received by the date mentioned in the post. One (1) winner in Great Britain (excluding Northern Ireland) will be selected at random by the Company on the date mentioned in the caption and the winner will be notified on or after this date.

Eligibility: This Giveaway is open to all natural persons who are legal residents of the United Kingdom (excluding Northern Ireland) and who are at least 18 years old at the time of entry. The Giveaway is subject to all applicable local laws and regulations and is void where prohibited by law.

Entry Period:  N/A

How to enter: During the Entry Period, visit the Instagram [@apricot_clothing] or the Facebook [@ApricotClothing] page of the Company and follow the instructions under the Giveaway post. Each entrant shall enter the competition via Instagram and follow the Company’s Instagram page [@apricot_clothing], like the Giveaway post and comment under the Giveaway post which item is more appealing to them. This Giveaway is in no way sponsored, endorsed or administered by, or associated with Instagram.

Limitations on Entries: No third-party entry or entry through any giveaway service is permitted. The use of robotic entry devices is strictly prohibited. Only one entry per person per competition will be accepted. Apricot employees cannot enter the giveaway.

Prizes: One (1) prize will be awarded which consist of the item mentioned in the comment section under the Giveaway post. The Prize is non-transferable and no substitution or cash equivalent is permitted. The Prize is awarded ‘as is’ with no warranty or guarantee. In the event that the required size is not available, the winner will be gifted the equivalent amount to the prize in online store credit for which the winner will need to create an account on www.apricotonline.co.uk.

Drawing: The winner will be selected in a random drawing from among all eligible entries collected during the Entry Period. The drawing will be conducted by the Company, whose decisions and interpretations on all matters relating to the giveaway and these Terms and Conditions are final and binding in all respects. The Company reserves the right to disqualify any entrant or winner and may refuse to award a prize to a person who is not eligible or has violated a rule, gained an unfair advantage in the Giveaway, or obtained winner status using fraudulent means. If the winner is found to be ineligible or not in compliance with Giveaway rules, the winner will be disqualified and an alternate winner will be awarded the Prize in a separate random drawing. The winner will be notified by the direct message on Instagram. The inability of the Company to contact the winner on Instagram within a week after selection, may result in the disqualification of winner and an alternate winner may be selected in a random drawing at the Company’s discretion. The prize will be sent to the winner by Royal Mail within fourteen (14) days after the winner has been notified, accepted the Prize and provided Apricot staff their valid shipping address. If the Prize is returned as undeliverable, then the Prize will be forfeited and another winner will be randomly drawn. The name, address, email address and phone number of the winner must be provided to the Company if requested and will be used only for delivery purposes.

General Terms: By entering this Giveaway, you promise to abide by the Social Media Giveaway Terms & Conditions and decisions of the Company, which will be final and binding in all respects. The Company reserves the right, at its sole discretion, to refuse, disqualify or withdraw any entry at any time. Winner’s Name. The winner’s social media username will be posted in a story on the Instagram profiles of the company and saved in one highlight after the winner has been selected. The social media name of the winners will stay available in the Giveaway highlight unless the winners ask in writing to remove it.